The end of every year presents us with a time for contemplation, reminiscing on the events of the past 12 months, and an opportunity to set goals for the year ahead. In the spirit of the tradition of making personal New Year’s resolutions, this week is a good time for payments industry players to take stock of what happened in 2015 with the intention of making 2016 even better. What went on in payments in 2015, and what did those events and trends tell us about what’s coming in 2016? Further, what resolutions can merchant service providers (MSP) commit to pursuing in the coming year that will keep them competitive in a fast-evolving market?
Ten years. That’s roughly the length of time between the introduction of the DVD and the almost total removal of the VHS videotape from mainstream retail marketplaces. Square, the payment facilitator often cited as a payments industry game-changer, launched its app fueled by payment facilitation technology five years ago. Could that mean the next five years will bring slow decline of the traditional independent sales organization (ISO) into eventual obsoleteness?