NMI Blog

Finding an Omnichannel Solution in a Fractured Payment Landscape: Lessons from Starbucks

Posted by Alexis Lesa on Nov 5, 2015 3:00:51 PM

The speakers at October 2015’s financial services convention Money 20/20 seem to have collaborated at some point before the show commenced to solidify common themes, and the buzzword of the week was “omnichannel.” Commentary on omnichannel solutions for an increasingly complex and varied retail market dominated panels, keynotes, and vendor discussions. Executives from industry giants—including Google, Facebook, Verifone, Chase, Vantiv, and Visa—contributed to the conversation surrounding the task of providing consumers with a truly omnichannel solution.

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Topics: Money 20/20, Starbucks, omnichannel, mobile payments